Refund policy

FreshFits Return & Refund Policy

At FreshFits, your satisfaction is our priority. We aim to bring you stylish, trend-focused fashion at great value while providing a smooth and reliable shopping experience.

Please review our Return & Refund Policy below before making a purchase.

🛍️ 30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return:

Items must be unworn or only lightly tried on.
Items must be clean and in resellable condition.
All original tags, accessories, and packaging must be included.
Items must not have been washed, altered, or damaged.

We do not accept returns for items showing:

Heavy wear or visible damage.
Stains, makeup, deodorant marks, odors, or signs of washing.
Missing tags, accessories, or original packaging.
Alterations or modifications made after delivery.

⚠️ Important Note About Our Products

FreshFits offers a variety of trending fashion products sourced through our network of retailers, suppliers, manufacturers, and distribution partners.

Because some products may come from different production batches, regional suppliers, or warehouses, minor variations may occasionally occur in:

Packaging.
Labels or tags.
Color tones caused by lighting or screen settings.
Small production or handling details.

These minor differences do not necessarily indicate that the product is defective.

Please also note that product colors may appear slightly different depending on your device display, lighting conditions, or photography.

📏 Sizing & Fit

Sizing may vary slightly between different products, styles, and manufacturers.

We strongly recommend reviewing the product-specific size chart before placing your order.

Choosing an incorrect size or preferred fit is not considered a product defect. However, eligible items may still be returned according to the conditions of this policy.

🔧 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Please provide:

Your order number.
Clear photos or a short video showing the issue.
Photos of the item and packaging, where applicable.

Once your claim has been reviewed and approved, we may provide:

A replacement item.
Or a full refund.

Damage caused by normal wear and tear, misuse, accidental damage, improper washing, improper care, or alterations is not covered.

🔁 How to Request a Return

To request a return, please contact us at:

📩 support@gofreshfits.com

Please include:

Your order number.
The item you wish to return.
The reason for the return.
Photos or videos if the item is damaged, defective, or incorrect.

After your request has been reviewed and approved, our Customer Support Team will provide you with the appropriate return instructions.

⚠️ Please do not send your return before receiving authorization from us.

Returns sent without prior approval may not be accepted or processed.

💰 Refund Process

Once your returned item has been received and inspected:

Approved refunds will be issued to your original payment method.
Refund processing generally takes 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Full Refund

A full refund may be provided when the returned item:

Meets all return eligibility requirements.
Is unworn, clean, and in resellable condition.
Includes its original tags, accessories, and packaging.

Partial Refund or Store Credit

Depending on the condition of the returned item, we may offer a partial refund or store credit for:

Items that have been lightly used.
Items with damaged or incomplete packaging.
Items missing non-essential packaging materials or accessories.

These situations will be reviewed individually.

No Refund

A refund may be refused for:

Heavily worn or damaged items.
Washed or altered clothing.
Items with stains, odors, makeup, or other signs of use.
Items missing important components, tags, or accessories.
Items that do not meet our return requirements.
Return requests submitted outside the 30-day return window.
Returns sent without prior authorization.

🚚 Return Shipping Costs

Unless your item arrived damaged, defective, or incorrect:

Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service when returning your order.

⚠️ FreshFits is not responsible for return packages that are lost, delayed, or damaged while being shipped back to us.

If the item arrived damaged, defective, or incorrect and your claim is approved, we will provide appropriate assistance regarding the return or replacement.

❌ Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not already entered processing.

Once an order has been processed or prepared for shipment, cancellation may no longer be possible.

If your order has already shipped, you may request a return after receiving it according to this policy.

📦 Additional Conditions

This policy applies only to purchases made directly through the official FreshFits website.
Products purchased from third-party sellers or other marketplaces are not covered by this policy.
Orders marked as successfully delivered by the shipping carrier cannot automatically be considered lost without supporting evidence from the carrier.
Shipping delays caused by carriers, customs inspections, severe weather, holidays, incorrect customer information, or circumstances outside our reasonable control do not automatically qualify for a refund.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Customers are responsible for any applicable customs duties, import fees, or local taxes required by their country.
Promotional items, clearance items, or final-sale products may be subject to additional return restrictions if clearly stated on the product page before purchase.