Terms of service

Terms of Service

Overview

By accessing and using FreshFits, you agree to be bound by these Terms of Service. These Terms apply to all visitors, customers, and anyone who accesses or uses our website, products, or services.

If you do not agree with any part of these Terms, please discontinue using our website and services.

Products & Services

FreshFits offers a curated selection of trend-focused fashion, including clothing, apparel, accessories, and other lifestyle fashion products.

We strive to provide accurate product descriptions, images, sizing information, specifications, colors, and pricing. However, we cannot guarantee that all information displayed on our website will always be completely accurate, current, or free from errors.

Our products may be sourced through:

Trusted retail and distribution partners.
Authorized distribution warehouses.
Manufacturing and supply partners.
Selected suppliers across different regions.

Because products may originate from different suppliers, production batches, or distribution centers, minor variations may occur in packaging, labels, tags, colors, or finishing details.

Such minor variations are normal and are not necessarily considered manufacturing defects.

Pricing & Availability

All prices displayed on the FreshFits website are subject to change without prior notice.

FreshFits reserves the right to:

Change or update product prices at any time.
Modify or discontinue products or collections.
Limit quantities available for purchase.
Correct pricing, product information, or promotional errors.
Cancel orders affected by inventory shortages, pricing errors, or technical issues.

Product availability is not guaranteed until your order has been successfully processed.

Orders & Payment

By placing an order with FreshFits, you confirm that:

You are legally authorized to enter into a binding purchase agreement.
All billing, shipping, contact, and payment information provided is accurate and complete.
You are authorized to use the selected payment method.

FreshFits reserves the right to refuse, hold, or cancel an order when reasonably necessary, including in cases involving:

Suspected fraudulent activity.
Unauthorized payment transactions.
Incorrect pricing or product information.
Inventory shortages.
Incomplete or inaccurate customer information.
Violation of these Terms of Service.

If an order is canceled after payment has been successfully collected, any applicable refund will be processed according to our policies and the original payment method.

Shipping & Delivery

Delivery estimates provided by FreshFits are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on:

Customer location.
Product and inventory availability.
Warehouse location.
Shipping carrier.
Customs processing.
Local delivery services.
Holidays or peak shopping periods.

Depending on product availability, orders may be fulfilled from different warehouses or distribution partners.

FreshFits is not responsible for delays caused by shipping carriers, customs inspections, severe weather, natural events, incorrect shipping information provided by the customer, or other circumstances reasonably beyond our control.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please refer to our Shipping Policy for additional shipping and delivery information.

Returns & Refunds

Returns, damaged-item claims, cancellations, and refunds are handled according to our Return & Refund Policy.

By placing an order with FreshFits, you acknowledge and agree to the conditions outlined in that policy.

Eligible return requests must generally be submitted within 30 days of delivery, while damaged, defective, or incorrect-item claims should be reported within 14 days of delivery.

Sizing, Fit & Product Disclaimer

FreshFits carries products from different suppliers, manufacturers, and collections. As a result, sizing and fit may vary between individual products.

Customers are responsible for reviewing the applicable product description and sizing information before placing an order.

By purchasing our products, you acknowledge that:

Fit may vary depending on body shape and personal preference.
Sizing may vary slightly between different styles and manufacturers.
Product colors may appear slightly different depending on lighting, photography, and device display settings.
Proper washing, care, and storage instructions should be followed to maintain the product.

FreshFits is not responsible for damage resulting from misuse, improper washing or care, accidental damage, alterations, improper storage, or normal wear and tear.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Intellectual Property

Unless otherwise stated or owned by their respective rights holders, content created for the FreshFits website—including FreshFits branding, logos, original graphics, website copy, design elements, photographs, and videos—is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially use FreshFits-owned content without prior written permission.

Third-party trademarks, product names, photographs, or other intellectual property remain the property of their respective owners.

Website Use

You agree not to use the FreshFits website or services:

For unlawful or fraudulent purposes.
To interfere with the security or operation of the website.
To transmit malicious software, viruses, or harmful code.
To attempt unauthorized access to our systems or customer information.
To misuse our content, services, or intellectual property.

We reserve the right to restrict or terminate access to our services when these Terms are violated.

Limitation of Liability

To the fullest extent permitted by applicable law, FreshFits shall not be liable for indirect, incidental, special, or consequential losses arising from circumstances including:

Use or inability to use our website.
Purchase or use of our products.
Shipping or carrier delays.
Website interruptions.
Product availability.
Technical issues outside our reasonable control.

Where permitted by applicable law, FreshFits' liability relating to a specific purchase will not exceed the amount paid for the affected product.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the business operating FreshFits, subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.