Shipping policy

❌ Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders may be canceled within 12 hours of purchase.
After this period, your order may enter processing and can no longer be canceled.
Once an order has been shipped, it cannot be canceled.

If your order has already shipped, you may still request a return after delivery in accordance with our Return & Refund Policy.

📦 Shipping Method

Orders are generally processed within 1–3 business days.

FreshFits automatically selects the most suitable shipping carrier based on your destination, product availability, fulfillment location, and current carrier performance.

⚠️ Customers cannot select a specific shipping carrier during checkout.

Depending on product availability, orders may be fulfilled through our trusted suppliers, manufacturing partners, or distribution warehouses.

In some cases, items from the same order may be shipped separately if they are fulfilled from different locations.

⏱️ Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time

All delivery times listed below are estimates based on typical shipping performance and are not guaranteed.

Actual delivery times may vary due to customs clearance, carrier delays, weather conditions, peak shopping periods, local delivery operations, or other circumstances outside our reasonable control.

FreshFits ships worldwide to supported destinations.

⚙️ Processing Time

Our standard order processing time is:

1–3 business days

During sales, holidays, promotional events, new product launches, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been processed and prepared for shipment, it will be handed over to the appropriate shipping carrier.

Business days generally exclude weekends and public holidays.

🌍 Estimated Shipping Times

United States / Canada

Processing: 1–3 business days
Shipping: 6–20 business days

United Kingdom

Processing: 1–3 business days
Shipping: 4–8 business days

Australia / New Zealand

Processing: 1–3 business days
Shipping: 5–10 business days

Europe

Processing: 1–3 business days
Shipping: 5–10 business days

Other Countries

Processing: 1–3 business days
Shipping: 6–15 business days

Please note that these timeframes are estimates and may vary depending on the destination and local carrier conditions.

🔍 Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order by:

Checking the shipping confirmation email sent to you.
Using the tracking number provided with your shipment.

Please note that tracking information may not update immediately after shipment.

For international orders, it can take several business days for new tracking events to appear while the package is moving between logistics facilities or being transferred to a local carrier.

If you cannot locate your tracking information or have questions about your shipment, please contact:

📩 support@gofreshfits.com

📦 Multiple Packages

If your order contains multiple products, they may occasionally be fulfilled from different locations.

As a result:

Products may arrive in separate packages.
Packages may have different tracking numbers.
Items may arrive on different days.

If you receive only part of your order, please check your shipping confirmation emails for additional tracking information before contacting our support team.

⚠️ Important Shipping Notes

Delivery dates and shipping times displayed on our website are estimates and are not guaranteed.

Shipping delays may occur due to:

Customs clearance or inspections.
Carrier disruptions.
International package transfers.
High-demand periods.
Holiday or seasonal congestion.
Severe weather or natural events.
Local postal or delivery delays.
Other circumstances outside our reasonable control.

Depending on inventory availability, FreshFits products may be dispatched from different fulfillment centers, suppliers, manufacturing partners, or distribution warehouses.

Because products may be shipped from different locations, delivery times, packaging, labels, and tracking routes may vary between orders.

This fulfillment model allows FreshFits to offer a wider selection of current and trending fashion while efficiently serving customers across different regions.

🏠 Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

FreshFits is not responsible for delivery issues resulting from:

Incorrect street addresses.
Missing apartment or unit numbers.
Incorrect postal or ZIP codes.
Incorrect recipient information.
Other inaccurate shipping information provided during checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@gofreshfits.com.

We will attempt to update your information when possible, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

📬 Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

Checking around your property and designated delivery areas.
Asking household members or neighbors.
Checking with your building reception or mailroom, if applicable.
Contacting the local shipping carrier for additional delivery information.

Orders confirmed as delivered by the carrier cannot automatically be considered lost without supporting information or evidence from the shipping carrier.

Please contact us if you require assistance investigating the shipment.